Analisis Satisfaction Pengguna Publik Transport Bus Trans Siginjai Jambi

Customer satisfaction is determined by the quality of services and desired, so that becomes a top priority for transportation providers. In Jambi City, mass has now been implemented Trans Siginjai Bus. buses are operated to reduce use private vehicles. So operation Bus required be able provide service. order anticipate user dissatisfaction regarding facilities Bus, an analysis needed determine about provided The data obtained then processed using Importance Performance Analysis (IPA) method. results can concluded users will satisfied with performance service if manager improves several factors such as physical condition placement bus stop, arrivals departures must on time, friendliness driver management improved.